Customer service advisor

Job description

What we're looking for We're looking for someone who genuinely enjoys delivering outstanding customer service and takes pride in doing a great job. The Role As a Customer Service Advisor, your responsibilities will include: To ensure KPI for incoming calls is reached Proactively manage the account ensuring that delayed orders and breakages are chased and communicated effectively and accurately to opticians To answer technical questions relating to dispensing of optical lens.

Communicate product/service/promotions prior to launch Ensure that all orders are input on the same day as received Through Pro-active retention calls to actively encourage non active customers/potential customers to begin spending with Hoya Proactively keep up to date with both the Hoya and competitor product and service offer To provide support with order entry of Glazed work/ Faxed orders/ Returns

About You

We're looking for a positive and customer-focused individual who can build strong relationships and thrive as part of a team.

Ideally, you will have:

• Excellent telephone manner Experience of dealing with Customers Experience of problem solving Basic computer skills Flexibility
• Excellent written and oral communication skills
• Strong organisational ability Focused, self-motivated and pro-active Willingness to go “the extra mile” Willingness to learn new skills Team working

What We Offer

Company pension scheme Life assurance Private medical insurance Ongoing training and development opportunities On-site canteen Employee rewards and discount schemes Cycle to Work scheme Company social events Free on-site parking Interested? We'd love to hear from you. Apply today by submitting your CV and take the next step in your customer service career