IT Support Specialist

Job description

Join The HOYA Vision Care Canada Team! For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. We are currently hiring a IT Support Specialist to work in our Mississauga, Ontario facility!

Shifts Available

Monday – Friday, 8:00am – 4:30pm Salary: $60K+ What’s in it for you? Health/Dental/Vision Insurance Tuition Reimbursement RRSP Matching PTO and Paid Holidays And more!

What you’ll do

Responsible for advanced troubleshooting equipment and daily maintenance in surfacing and finishing departments. Network, Technology and PC Support Ensures smooth operation of existing networks in all locations. Provides helpdesk support to internal users across Canada. Liaise with external suppliers/vendors to ensure that external resources meet the needs of the business. Provides emergency (on-call) support to end users as required.

Business Enterprise System support Maintain expert knowledge of Enterprise system (DVI), proving Subject Matter expertise to staff as needed. Responsible for routine reporting Product / Technical Knowledge Strives to improve technical knowledge through communication with suppliers, other facility supervisors and managers, and through continual professional self-development. Applies that knowledge in own department and shares openly with colleagues in support of the continuous improvement of HOYA’s processes, products and services.

Maintain ongoing development of IT knowledge base through industry contacts, associations and inter-company counterparts and resources.

Qualifications

2 years hands-on operational experience with Win 2016 Server and newer, Win 10/Win 11, DOS. 2 years Windows networking and connectivity. 2 years hands-on experience with Android/iOS devices 2 years Windows networking and connectivity. 2 years experience in laser printers setup, troubleshooting and repairs. 2 years experience in remote support. Proficient in handling and validating standard XML files.

Education

Post-secondary degree CompTIA A+, Network+ or equivalent