Customer Experience Program Management Professional

Job description

As a Customer Experience Program Management Professional here at Honeywell, you will play a vital role in managing and executing customer experience programs that drive business success and enhance customer satisfaction. You will coordinate cross-functional efforts, track progress, and ensure timely delivery of initiatives that improve the overall customer journey. You will report directly to our Field Service Supervisor, and you’ll work out of our West Columbia Office in South Carolina location on a hybrid work schedule.

In this role, you will impact the effectiveness and efficiency of customer experience programs, contributing to improved customer loyalty and business growth by ensuring that projects align with strategic goals and deliver measurable results.

Responsibilities

KEY RESPONSIBILITIES

Oversee daily operations of the Dominion Energy South Carolina (DESC) Neighborhood Energy Efficiency Program (NEEP), ensuring program goals, customer satisfaction, safety compliance, and performance standards are achieved. Support Field Technicians by coordinating schedules, overseeing installations, conducting quality assurance inspections, and maintaining a strong safety culture. Manage program performance through production reporting, penetration rate tracking (70%+ target) within all DESC Energy Efficiency Target Cities, customer participation goals, audit reporting, and weekly client/leadership updates.

Coordinate Low-to-Moderate Income (LMI) weatherization and energy efficiency projects, ensuring compliance with program requirements, documentation management, stakeholder communication, and continuous improvement initiatives.

Qualifications

YOU MUST HAVE 1 or more years of proven experience in program or project management within customer experience or related fields, demonstrating the ability to manage complex projects and deliver results. High school diploma or equivalent Valid driver’s license WE VALUE Bachelor's degree in Business, Project Management, or a related field. Salesforce and Microsoft Office experience. Sales experience. Experience working in customer experience or program management roles within technology or energy efficiency sectors.

Strong organizational skills with the ability to manage multiple priorities and stakeholders. Knowledge of project management software and collaboration tools. Ability to work effectively in cross-functional teams and influence without direct authority.

BENEFITS

OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

For more information visit

Benefits at Honeywell https://benefits.honeywell.com/ The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date 09/25/2026 ABOUT HONEYWELL TECHNOLOGIES Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world.

We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Learn more (https://www.honeywell.com/us/en) THE BUSINESS UNIT Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency and productivity of their people, plants and assets.

Honeywell is an equal opportunity employer. Qualified applicants for employment with Honeywell will be considered without regard to race, color, national origin, religion, age, sex (including sexual orientation, gender identity, and pregnancy) disability, protected veteran status, or any other legally protected status.