Customer Experience Specialist with German(m/f/d)

Job description

As a Lead Customer Experience Specialist here at Honeywell, you will be responsible for ensuring the successful fulfilment of all requests regarding the order processing and purchasing activities within the GCC department. Adherence to standard procedures and checks in daily activity to provide excellent customer experience. Your insights will ensure exceptional service and support. You will report directly to our Senior Customer Experience Supervisor , and you’ll work out of our Bucharest location on a Hybrid work schedule ( 3 days in the office+2 days from home).

Honeywell We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!

Responsibilities

Acts highly independent in daily activities Proactive engagement in projects and process transitions within the department Successful, timely accounting and lifecycle maintenance of all orders / contracts / projects in the Honeywell systems Opportunities management Prompt and correct issuing of invoices Creating credit requests / documents Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment: Responsible for creating / extending materials in SAP operating system.

Follow-up on approvals for customer creation/extension/ amendment Offers support to Dispute Team and C2C to resolve disputed invoices Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with Honeywell's general contracts); Tracking orders placed at the supplier and their delivery in time to the warehouse or to the final customer for direct deliveries, providing a quality service to customers, and collaborating with purchasing team while doing so.

Responsible for solving issues related to wrong delivery, delays, rejected product returns.

Qualifications

• Bachelor's degree Preferred minimum
• 3 years experience in the Customer Services field, preferably with expertise in SAP Preferred minimum 18 months experience in the Customer Services field for internal promotions Experience working in a multidisciplinary team Good verbal and written communication skills Fluent in English and German We offer: Competitive Salary regularly increased based on your performance Enjoy 25 vacation days per year, plus extra days off for life's special events We provide meal vouchers Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers) Medical Insurance
• Plan paid by the company Christmas and Easter bonuses Recognition & referral bonus programs Comprehensive induction, ongoing training and development to set you up for success In-house and external learning platforms (Udemy) to continue to expand your skills
• Work experience opportunities to help you grow your career with us Global employee networks to help you connect and grow Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment Your family is growing while working at Honeywell?

We congratulate you by offering special bonuses Frequent Employee Engagement activities fostering an inclusive and diverse work environment

Qualifications

Equal opportunity statement We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation. Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future! #TheFutureIsWhatWeMakeIt #futureshaper