Sr Adv Proj Mgmt Specialist - Service Delivery

Job description

We are building a smarter, safer and more sustainable world. That’s the power of Connected. That’s the power of Honeywell. Our company invents and manufactures technologies that address some of the most critical challenges around energy, safety, security, productivity and global urbanization. We are uniquely positioned to blend physical products with software to support connected systems that improve buildings, factories, utilities and aircraft and that enable a safer, more comfortable and more productive world.

Our solutions enhance the quality of life of people around the globe and create new markets and even new industries.

Responsibilities

Ensure that support services are delivered to customers under the Support contract (including BGP, BGP+, Digital Sustenance and Connected Services Offering). Manage customer expectations and satisfaction to ensure 100% retention. Establish MOS for key customer accounts (Periodic meetings, WP, PSR) Create/Track SIOP for Digital Sustenance, BGP+ and Connected Services. Customer advocate and HCI Escalation focal point for any issues during Support Contract duration.

Deliver Revenue, Billing, collection & CSI as per forecast. Maintain RAIL for key customers and own the RAIL. Coordinate with various Honeywell teams like GTAC, Engineering, Product Managers, LSS, GES, etc for driving all actions to closure. Actively support Sales team to build a strong and quality opportunity pipeline for significant business growth. Own the delivery of Connected Services Offering including Kick Off Meeting, Periodic Customer Reviews, Planned Upgrades, etc.

Own the NPS (Net Promoter Score) for AMS & deploy actions to improve the score. Work closely with GTAC (Global Technical Assistance Centre) team to review aging SRs and develop plans to reduce the SR resolution time. Drive SIOP, EAC & CO management, Revenue forecast & margin improvement Regular interaction & progress reporting with drive weekly project review internal/external meetings

Experience in Projects & AMS (After-market services) & Experience in Agile methodologies Work Authorization initiation and change order management Project planning & controls, project resource management Risk identification and mitigation for all projects of designated area Achieve organization Metrics goals for Safety, Quality, Delivery, Cost, Productivity & Customer feedback which are in line with customer & employee satisfaction and

Business growth Drive Revenue forecast & margin improvement Follow Leadership Standard Work Drive & facilitate project logistics & Travel Participating in root cause analysis Involve in Pre-sales stage proposal & estimate reviews 25% travelling is envisaged for this role.

Qualifications

YOU MUST HAVE B.E / B.Tech. (Chemical/Petrochemical/Instrumentation/Mechanical/Electronics/IT/CS) with a minimum of 12-15 years of Max. overall professional experience Project management experience (min 8+ years) to handle projects covering the Refinery & Petrochemical sector. Excellent communication Skills Industrial digital transformation projects management experience will be added plus. PMP®, Prince®, CSM®& Azure certification will be added plus.

Familiarity with Planning & Scheduling tools (MS Projects/ Primavera) is a must. Proficiency in Microsoft Office (Outlook, Excel, PowerPoint etc.) Self-sufficient Personality & Problem solving attitude. Outstanding coordination skills & Good listener Empathetic negotiation skills Flexible in work assignments (This being dynamic role, the selected candidate must be open to changes in work profile, to meet business requirements) Excellent and demonstrated business and finance acumen Preferably, HCI product background / Exposure is needed (at least 2-3 products) #LI-Hybrid