Technical Support Professional (LenelS2 Onguard) (m/f/d) - hybrid

Job description

As a Technical Support Professional, you will provide technical support for LenelS2 OnGuard Access Control systems by diagnosing, troubleshooting, and resolving customer issues in enterprise environments. Work closely with customers, partners, and internal teams to ensure timely issue resolution and high customer satisfaction. This is a hybrid working schedule (2 days from home and 3 days from the office). Honeywell Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them.

With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience. Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Responsibilities

Troubleshoot and resolve OnGuard software, server, database, and connectivity issues. Support system installation, configuration, upgrades, and integrations. Analyze logs, system events, and application behavior to identify root causes. Provide technical support via phone, email, and remote sessions. Document solutions and contribute to the knowledge base. Collaborate with Engineering and Product teams on complex cases.

Qualifications

Windows Server administration and troubleshooting. Good understanding of TCP/IP networking, DNS, DHCP, and firewalls. Basic knowledge of Microsoft SQL Server and database concepts. Strong technical support and customer service skills. Excellent analytical thinking and problem-solving abilities. Structured troubleshooting and root cause analysis approach. Strong verbal and written communication skills in English.

Preferred Skills

Experience with LenelS2 OnGuard. Knowledge of Access Control or Physical Security systems. Familiarity with Active Directory and enterprise IT environments. Experience supporting mission-critical applications.

We offer

Competitive Salary regularly increased based on your performance Multisport Card, Medical Care, Life Insurance and Lunch Card Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop Equal opportunity statement We are an equal opportunity employer and value diversity at our company.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future! #Futureshapers