Field Service Engr II

Job description

As a Field Service Engineer, you will play a critical role in supporting Honeywell's Quality Control Systems (QCS) installed at customer manufacturing facilities. QCS is a real-time measurement and control system used in paper, pulp, film, and other continuous manufacturing processes to ensure product quality, production efficiency, and stable operations. You will work directly at customer sites, providing maintenance, troubleshooting, upgrades, and technical support while building long-term trusted relationships with customers.

As a frontline representative of Honeywell, you will help customers maximize system reliability and production performance. This position offers the opportunity to develop expertise in industrial automation, process control, measurement technologies, networking, and advanced manufacturing systems while supporting industries that form the backbone of modern infrastructure.

Responsibilities

• Perform preventive maintenance, calibration, inspection, and repair of Honeywell QCS systems
• Troubleshoot hardware, software, control, and communication issues
• Support system upgrades, migrations, and modernization projects
• Diagnose equipment failures, identify root causes, and implement corrective actions
• Maintain and support industrial servers, workstations, and network components Support PLCs, sensors, instrumentation devices, and control interfaces
• Prepare service reports, maintenance documentation, and technical recommendations
• Respond to customer technical inquiries and provide on-site support
• Develop strong customer relationships and act as a trusted technical advisor
• Collaborate with global engineering teams and technical specialists

Qualifications

Associate degree, technical diploma, or bachelor's degree in Engineering or a related technical field, or equivalent practical experience Valid driver's license Ability to travel to customer sites throughout Japan Basic English communication skills, including reading technical documentation and email communication Fluent in Japanese (N1 Level) to face customer day to day