Exp Cust Exp Professional

Job description

Job Description

Commercial Responsibilities: Responsible for end-to-end commercial activities done as part of Order-To-Cash process: i.e. validation and booking of affiliate orders, transfer pricing review, providing status updates, raising commercial invoices, billing master sheet update, reconciliation with hours / expenses / order, strong alignment with all relevant internal functions as part of the end-to-end customer experience.

Raising commercial invoices for GES business. Review of revenue generation v/s pulse on weekly basis Updating master sheet to review total revenue & outstanding dues Creating and keeping regular updates of GES commercial MIS data files. Minimizing AR by taking initiatives to effectively reduce outstanding receivables. Perform operational performance reviews with the internal stakeholders, supports improvement plan, invoice automation, work pack description, etc.

Taking accountability for the entire process from project initiation through to revenue generation, ensuring accuracy and compliance at every stage. Stay connected with the business team to quickly solve any problems related to commercial issues. Timely resolution of audit queries (internal & external) Internal controls and compliances to SEZ, EDPMS, RBI, STPI requirements Develop control mechanism to review performance of auto-billing set-up, build checks to ensure accuracy and completeness of billing

Responsibilities

Your role will also include overseeing, supervising and reviewing tasks performed by team members to ensure effective execution of work; managing end‑to‑end processes and projects for both internal and external clients with responsibility for timely and accurate delivery; issuing clear instructions and directions to team members on tasks to be performed; and mentoring and guiding junior colleagues to support their skill development, professional growth, and overall success.”

Qualifications

Qualification

Commerce graduate with +3 years of experience; MCom / MBA in commercial, order management, finance or supply chain domains. Strong knowledge of Business Finance or Commercial. Hands on practical experience on SAP and MS Excel is a must.

Personal characteristics

• Strong written & oral professional communication skills Good analytical skills demonstrating knowledge and experience in supporting the business Customer oriented to effectively support the organization
• Ability to identify & resolve business problems with a sense of urgency Team player with ability to work in a cross functional environment Highly interested in process improvements & bringing value add to the business
• Ability to adapt & adjust to a changing environment Capability to analyze data as well as present a precise clear picture Location – Hadapsar, India Working Model – Hybrid (4 days in office, 1 day work from home)