Payroll Assistant II

Job description

Legal Entity

American Honda Motor Co., Inc.

Business Unit

BU Human Resources Department: DEP Payroll Division: DIV HR Ops, Total Rewards Work Location: Honda Heritage Center Shift: 1st Workstyle: Remote Eligible up to 20% Career Level: 2 Job Grade: Non-Exempt-5 (NE5)

Job Purpose

The Payroll Support Specialist serves as the first point of contact for payroll-related inquiries and support requests from associates, managers, Human Resources, and external parties. This role provides excellent customer service, resolves Tier 1 payroll inquiries, completes employment and income verification requests, researches legal and documentation requests, and dispatches cases to Payroll Operations, Payroll Tax, or Time & Labor for timely resolution within established service level agreements.

Key Accountabilities

Payroll Customer Service & Tier 1 Case Resolution

• Serve as the first point of contact for payroll-related inquiries submitted through HR Connect, email, phone, or other service channels
• Resolve Tier 1 payroll questions related to pay, deductions, direct deposit, taxes, timekeeping, payroll calendars, and general payroll processes
• Provide professional, accurate, and customer-focused communication to associates, managers, HR partners, and external requestors
• Document case activity, research steps, outcomes, and customer communications clearly and consistently
• Escalate sensitive, urgent, or complex issues to appropriate payroll teams or leadership Case Intake, Triage & Dispatch
• Review, categorize, prioritize, and route payroll-related cases to Payroll Operations, Payroll Tax, or Time & Labor based on issue type and required expertise.
• Monitor case queues to support service level agreement adherence and timely follow- up
• Identify missing information and request additional details needed to support resolution
• Partner with payroll workstreams to ensure cases are routed accurately and closed with appropriate documentation
• Identify recurring routing issues and recommend improvements to case categories, intake forms, and knowledge articles. Employment Verifications, Legal Requests & Administrative Support
• Complete verification of employment and income requests in accordance with company policy and confidentiality requirements
• Research and support legal requests, subpoenas, garnishment inquiries, unemployment surveys, and payroll record requests as assigned
• Maintain accurate payroll support documentation and ensure sensitive information is handled with discretion
• Coordinate with Payroll Operations, Payroll Tax, HR, Legal, or other teams when additional review is required.

Knowledge Management & Continuous Improvement

• Support creation and maintenance of payroll knowledge articles, service scripts, FAQs, and standard operating procedures.
• Identify inquiry trends, customer experience concerns, and opportunities to improve service delivery.
• Participate in training, cross-training, and process improvement activities to strengthen payroll support consistency Qualifications, Experience, and Skills Associate degree in Business, Human Resources, Accounting, Finance, or related field preferred
• Equivalent combination of education and relevant experience may be considered.

Minimum Experience

• One to three years of customer service, payroll support, HR shared services, human resources, timekeeping, or related administrative experience.
• Experience using case management, ticketing, payroll, or timekeeping systems preferred.
• Experience in handling confidential employee information and service level expectations preferred. What differentiates Honda and make us an employer of choice?

Total Rewards

Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Paid Overtime Regional Bonus (when applicable) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible)

Career Growth

Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development programs Additional Offerings: Tuition Assistance & Student Loan Repayment Lifestyle Account Childcare Reimbursement Account Elder Care Support Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.