Rep, Custmr Svc Sr

Job description

Legal Entity

Honda Federal Credit Union Business Unit: Honda Federal Credit Union Department: Operations Support Division: 1CU Work Location: Honda Federal Credit Union - Marysville, OH State Route 739 Location Shift: 1st Workstyle: Remote Eligible up to 20% Career Level: 2 Job Grade: Non-Exempt-4 (NE4)

Job Purpose

The Operations Support Associate is responsible for supporting operational accuracy, compliance, and risk mitigation through the audit and review of membership, loan, IRA, and account maintenance activities. This position ensures adherence to regulatory requirements, internal policies, and quality standards by identifying, tracking, and reporting audit findings and exceptions. The role also manages title perfection and lien release processes for consumer collateral loans, completes critical branch and operational reporting, and processes online memberships.

Through ongoing quality control, reporting, and operational support, this position helps maintain the integrity, efficiency, and compliance of credit union operations.

Key Accountabilities

Conduct audits of new and closed memberships, loans, dormant accounts, supervisor overrides, IRA transactions and documentation, to ensure quality and compliance standards are met. Identify, track and report audit findings, errors, and exceptions Title work – perfect lien on all consumer collateral loans within 60 days of loan closing Release liens on titles when the loans have been paid off Complete assigned branch and operational reports within required timelines for each report.

Reports including but not limited to: FM sensitive, Audrey/Liberty Check orders, Loan Pledge, Mismatch Ownership, Loans not paying, payroll exceptions, closed checking verification, and CD reports Online Membership processing and follow up.

Online address change requests Qualifications, Experience, and Skills

• High School diploma 2-3 years in a financial services environment Attention to detail
• Strong communication skills both verbal and written Regulatory knowledge related to account opening and lending What differentiates Honda and make us an employer of choice?

Total Rewards

Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Paid Overtime Regional Bonus (when applicable) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible)

Career Growth

Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development programs Additional Offerings: Tuition Assistance & Student Loan Repayment Lifestyle Account Childcare Reimbursement Account Elder Care Support Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.