Cash Office Responsible - Glasshouse

Job description

WHAT YOU’LL DO​ As a Cash Office Responsible, you are responsible for the cash office and sales floor administration of your store, ensuring efficiency and compliance with company standards. You’ll train and support the store team to ensure they are knowledgeable and confident in all procedures related to cash handling, stock, banking, and administration. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

The role we are recruiting for is either a 30 or 38 hour per week role.

You will: Enhance store efficiency by ensuring best practices in cash handling, technical equipment management, and administrative procedures, while supporting the store leadership and colleagues to deliver an outstanding customer experience when required. Manage account reconciliation, money-handling routines, and cash desk opening and closing procedures, analysing discrepancies, and collaborating with the management team and loss prevention for follow-up.

Oversee security routines in line with company guidelines, including conducting and supporting audits. Partner with the store management team to ensure a seamless customer and colleague experience on the sales floor. Train and support store colleagues on checkout procedures, cash point routines, and store processes related to your responsibilities, ensuring consistent adherence. Represent yourself and the brand positively during all customer interactions. ​ WHO YOU’LL WORK WITH​ Our stores are the heart of our company, where customers experience our brand firsthand.

As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles.

By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.​ ​

Qualifications

WHO YOU ARE​ We are looking for people with…​ ​A track record of successfully coaching and developing teams, driven by a commitment to company values and fostering a positive culture. And people who are…​ Organised, efficient, and driven to enhance processes and routines to ensure best practices in-store. A supportive and reliable colleague, with an effective communication, contributing towards teamwork within your store leadership team.

Thriving in collaborative and dynamic environments. Communicative and curious. Flexible, decision maker, and solution oriented. Motivated to create great customers experiences while promoting and selling our products.