DC Business Expert 3PL

Job description

You support 3PL operations and system integration while driving compliance, efficiency, and continuous improvement through collaboration and agile problem-solving. Drive 3PL DC performance with a strong people and business focus, ensuring operational excellence, quality, efficiency, and sustainable results aligned with H&M values and standards.

You would be responsible for: Specialised Operations & Administration

• Maximize operational excellence by educating 3PL in the H&M key work processes for online channel
• Educate 3PL on H&M way of working and key work processes to support operational excellence.
• Oversee and support system integrations between WMS, WCS and PLC systems to ensure functionality and service continuity, while providing daily support for DC operations.
• Distribute & translate release notes to 3PL and monitor execution.
• Ensure all systems work as expected and are used correctly to aspire best service to the customers and to secure that business is not interrupted.
• Ensure an effective and efficient incident management, when needed (e.g. participate in "bridge calls", Incident reporting).
• Ensure high-quality level of all decided IT system related procedures and monitor correct implementation.
• Support the Operation Manager in implementing operational, system, and service requirements with 3PL.
• Drive project rollouts in collaboration with relevant stakeholders.

Coordination & Stakeholder Management

• Communicate change requests from 3PL to relevant stakeholder, including Regional Sales, Warehouse Operations and DC Manager.
• Act as a contact for global functions and local Sales, ensuring compliance to company standards, guidelines and processes.
• If applicable, responsible for inbound planning including delivery schedule and transport from port. Align with Merchandising Function on prioritization of inbound deliveries.
• If applicable, act on and follow up on stock moves execution in alignment with Merchandising Function.

Process & Workflow Optimisation

• Drive continuous improvement in DC operations. Compliance, Risk & Governance
• Conduct business process audits to ensure compliance with H&M standards.

Qualifications

• Strong expertise in DC-level technology infrastructure and supplementing systems experience.
• Functional competencies for supporting technology and system-related operations and incidents​​.
• Strong operational DC log. expertise & process understanding​​.
• Proactivity in problem-solving and hands-on attitude to resolving incidents​​.
• Ability to understand system features and updates within a given time frame as well as ability for knowledge transfer​​.
• Strong communication & collaboration skills​​.
• Ability to collaborate and co-create with others​​.
• Agile mindset with a positive attitude to change and meaningful growth​​.
• Inclusive and empathetic towards others whilst encouraging diversity.
• Ability to understand your impact to others and contribution to the bigger picture.