Assistant Store Manager - 1 year contract

Job description

As the Assistant Store Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience. Interpreting sales data to drive performance and taking ownership of the store’s commercial success. Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards. Support recruitment efforts and ensure effective onboarding and training for new team members Identify and nurture future talent, contributing to development plans that support team progression Managing all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellence.

Act as a brand ambassador, consistently delivering the best possible experience for every customer

Qualifications

Customer-Focused

A strong customer-centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performance.

Business Acumen

Strong commercial awareness and a deep understanding of the broader retail landscape/KPI’s, with a proven ability to align business objectives with evolving customer needs.

Team Leadership

Proven ability to lead teams / other leaders in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability.

Eager to Learn

Open to feedback and actively seek out opportunities for personal and professional development.

Excellent Communication

A clear, confident, and empathetic communicator, Strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long terms goals / vision.

Coaching & Development

Experienced in giving constructive feedback and supporting others to grow and improve.

Adaptability & Flexibility

Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans.

Operational Excellence

Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams. Comfortable working varied hours, including evenings, weekends, and holidays.