Floor Manager (Kuala Lumpur) - Pipeline Hiring

Job description

As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.

Key Responsibilities

Offering customers a high level of service through styling advice, product knowledge and store experience Analysing selling information and working with the store manager to maximise the sales performance of your department Leading a team of sales assistants to achieve excellent standards of service Supporting recruitment and ensuring induction and training of new starters is carried out Assisting the Store Manager in identifying future talents and putting together development plans to support their progression Overseeing store operations Being a brand ambassador and providing the best experience for our customers Stepping into the role of Store Manager in their absence

Qualifications

For the role of Floor Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.

What You Need to Succeed

Knowledge You understand what makes a great customer experience Prior retail or customer-facing experience Motivation You enjoy creating a positive work environment and leading a team You are results-focused & enjoy multitasking You enjoy developing yourself & others Behaviour You contribute to building a well-functioning team and embrace different points of view

You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience You support others to grow by giving constructive feedback You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience

You are able to prioritise efficiently and adapt to sudden changes You communicate clearly & concisely, actively listening to other perspectives You see opportunities to improve everyday processes Past Achievements Experience in driving sales through others