Complex Delivery Program Manager

Job description

Job Description #LI-VK1 Requirements Key Competency Areas Commercial & Financial Acumen P&L Responsibility: Manage project Profit & Loss (P&L) according to the defined targets for total revenue, labor, and gross margin, including execution of SLA calculations and management of contractual penalty clauses.

Contractual Protection

Implement zero-leakage change control to prevent scope creep in Fixed-Price models.

Complex Financial Guardrails

Implement Earned Value Management Milestone-based Financial Management to ensure revenue recognition is tied to verifiable outcomes rather than effort.

AI Governance AI Tool Adoption & Mentorship

Champion the strategic adoption of AI-powered tools across the SDLC. Provide hands-on guidance and structured mentorship to the team to maximize AI-driven productivity and quality gains.

AI Literacy & Non-Deterministic QC

Expert understanding of GenAI capabilities and adoption practices, including hands-on experience with AI-powered tools and prompt engineering best practices. Responsible for governing GenAI-enabled deliverables, including non-deterministic quality control, hallucination detection, and secure prompt asset management.

Planning Under Uncertainty Quantitative Risk Analysis

Identify, assess, and mitigate risks using probabilistic modeling to manage their financial impact.

Scope & Requirement Decomposition

Guides stakeholders through the implementation of Discovery-Driven / Rolling Wave Planning or similar approaches to address high scope uncertainty, decomposing vague requirements into granular, testable acceptance criteria that serve as legal boundaries.

Remote-Compatible Leadership Virtual Presence & Digital Influence

Builds trust and transparency with clients through digital body language and high-frequency, data-driven reporting in the absence of a physical onsite presence.

Team Leadership

Manage and motivate project teams, fostering a high-performance distributed culture.

Delivery Execution Outcome Ownership

Take full end-to-end ownership of project lifecycle and deliverables, ensuring they align with client strategic goals and the "Definition of Done" for output-based contracts.

Process Engineering

Define and tailor project software development processes in compliance with customer requirements and modern Agile frameworks (Scrum, Kanban, Lean).

Complex Dependencies Governance

Manage the project dependencies and orchestrate external vendors and third-party stakeholders within complex governance ecosystems.

Project Inception

Lead the kick-off of new projects and manage the transition from pre-sales to full execution through all project phases.

Stakeholder & Executive Influence Advisory Role

Act as an advisor to design and implement innovative management processes and support activities outside of current projects (POCs, consultations, and training).

Business Focus

Leverage deep client relationships and run Executive / Quarterly Business Reviews to ensure strategic alignment and seize business expansion opportunities.

Pre-sales Leadership

Drive pre-sales activities, including offer preparation, and responding to RFI, RFP, and RFQ documents.

Strategic Alignment

Translate account, portfolio, and program-level goals into actionable project guidelines and cascade them to the team.

Qualifications & Experience

Total Experience: Minimum of 8-10 years in the IT area.

Management Experience

At least 3–4 years of proven experience in project management positions, specifically managing mid-sized to large projects (30–80 man-months, typically leading teams of 15-25 engineers).

Education

University degree in Systems Engineering, Computer Science, or Business Administration in IT (preferred).

Methodology

Expert knowledge of Agile methodologies and experience establishing tailored project processes.

Language

Advanced level of English (written and spoken). Success Criteria To be successful in this role, the candidate must demonstrate a proven track record in at least three of the following criteria: Fixed Price / Outcome-based commercial models. Projects with challenging Penalties/SLA definitions. Delivery projects including GenAI-enabled components or AI-augmented workflows. Management of programs with high scope uncertainty or complex multi-vendor governance.

Success in accounts with no onsite delivery presence.

Job Responsibilities

The accountable leader with broader authority and visibility across the full engagement lifecycle. At this level, the manager moves beyond standard delivery to own high-stakes engagements characterized by value-based models like Output, Outcome, Fixed Price or Managed Services, these programs generally focus on high value opportunities for our clients and come with scope uncertainty, multiple stakeholders, emerging technology and aggressive SLA structures.

You will lead multi-disciplinary teams in a hybrid onsite/remote environment, ensuring that innovative GenAI-driven deliverables meet stringent quality and performance benchmarks. The role foundation lies on 4 core attributes and 6 key competency areas and domains.

Core Attributes Accountability

Single point of delivery accountability — scope, quality, risk, and customer relationship across the full lifecycle.

Customer Interface

Primary contact for executive-level stakeholders; owns the delivery narrative and relationship health.

Risk Authority

Authority to escalate, pause scope, and invoke remediation plans without delay; engages with executives directly.

Commercial Awareness

Understands contract structure and penalty exposure; actively manages margin and risk in delivery decisions. GlobalLogic estimates the starting pay range for this role to be performed in the US is $160,000 to $220,000 and reflects base salary only. This pay range is provided as a good faith estimate and the amount offered may be higher or lower. GlobalLogic takes many factors into consideration in making an offer, including candidate qualifications, work experience, operational needs, travel and onsite requirements, internal peer equity, prevailing wage, responsibilities, and other market and business considerations.

What we offer Exciting Projects

Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment

You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance

GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules and opportunities to work from home.

Professional Development

We provide continuing education classes, professional certification and training (technical, soft skills, language, and communication skills) to help you realize your professional goals. Being part of a global organization, there are additional learning opportunities through international knowledge exchanges.

Excellent Benefits

We provide our employees with competitive salaries, health and life insurance, short-term and long-term disability insurance, a matched contribution 401K plan, flexible spending accounts, and PTO and holidays About GlobalLogic GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences.

We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries. Headquartered in Silicon Valley, GlobalLogic employs over 25,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred employer by both global HR consultative firms and local job boards.

By creating a work environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our employees to achieve both their professional and personal goals. At GlobalLogic, we make amazing products — and careers.