Product Support Trainee

Job description

Job Description

You are a person who loves watching tables, review that everything works. You were a spider in your previous life and you hate it when some thread does not work. You love finding any issues in the system and drilling in the issues as far as you can. You enjoy working in untypical hours. [ Evening shifts ] [ Early morning shifts ] You feel that you can make streaming services work seamlessly.

By addressing issues as fast as you can. Join the content experts team to watch content and content tools to deliver the best quality possible with no threads broken.

Requirements

• Understanding of Product Support/Technical Support workflow.
• Good English language skills (Intermediate/B2 level or higher, both spoken and written).
• Strong knowledge of ticketing systems and troubleshooting workflows.
• Familiarity with monitoring and logging tools such as Jira, Grafana, Kibana, and Datadog.
• Knowledge of basic networking concepts.

Good to Have

• Experience with automation scripting or advanced technical support.
• Basic knowledge of cloud computing platforms.
• Understanding of web applications, server architecture, and HTTP/REST APIs.
• Familiarity with incident management principles and best practices.

Job Responsibilities

Shift Details & Work Schedule:

Hours

• 30–40 hours per week.

Shifts

• 6:00 AM – 3:00 PM or 2:00 PM – 11:00 PM, Monday through Sunday.

Note

• Flexibility is required. Shifts may include 8–12 hours on weekends and/or additional night shifts based on client requests.

Key Responsibilities

During your shift, you will be responsible for monitoring, triaging, and escalating issues during non-regular working hours.

Specifically, you will:

• Monitor content streaming tools to identify and report any system issues.
• Monitor content delivery tools to detect and troubleshoot transcoding errors.
• Ensure third-party vendor tools and integrations are working seamlessly.
• During monitoring downtime, review streaming content and provide quality feedback.

What we offer Empowering Projects

With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies.

As a team, we engineer digital products that positively impact people's lives.

Empowering Growth

We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters

At GlobalLogic, we deeply value and embrace diversity . We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development

Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits

In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities

At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company. About GlobalLogic GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences.

We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries. Headquartered in Silicon Valley, GlobalLogic unites over 25,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred company by both global HR consulting firms and local boards.

By creating an environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our consultants to achieve both their professional and personal goals. At GlobalLogic, we make amazing products — and careers.