Service sales specialist

Job description

The opportunity

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission).

How you’ll make an impact

• You will conduct regular customer visits to develop service project opportunities, including extension, retrofit and strategic spare‑parts business. You will actively support internal and external customers and collect customer feedback.
• You will receive RFQs from end or internal customers, register them in SFDC, conduct RFQ assessments, and allocate support tasks to internal technical and commercial support teams.
• You will maintain and update service‑project pipeline information in SFDC to drive more accurate business forecasting.
• You will analyse customer RFQs, initiate risk review processes where necessary, define technical solutions, and gather technical documentation and cost data from internal functional teams.
• You will calculate bidding prices, set pricing strategies, prepare bid documents for submission, and follow up on customer negotiations and clarifications.
• You will support contract signing and collaborate with the commercial team to register contracts in the SAP system.
• You will hand over awarded contracts to the project delivery team and support project managers with customer communication throughout project execution.
• You will practically apply digital tools and data to support customer interactions, service execution, and issue resolution:
• Utilise service systems such as Salesforce, ServiceNow, along with productivity tools such as Copilot, to improve customer support and operational follow‑up.
• Leverage digital tools, such as Power BI dashboards, or AI‑enabled productivity solutions where relevant, to support service quality, communication, and process efficiency.
• You will be responsible for ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor and above. Preferred major in mechanical/electrical engineering and related.
• Over five years sales/sales support experience, and good knowledge about DISC products.
• Fluent English skills in written, oral and reading.
• Good communication and presentation skills, customer orientation.
• Good team player.
• Like challenges and interested in learning new things/knowledge.

More about us

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules) :

• Up to 30 days full paid leaves per year
• Flexible Benefit program (Supplementary Pensions included)
• Medical Insurance(outpatient and inpatient)
• Long service awards
• Flexible Working(subject to role) Are you ready for an exciting new challenge? Does the above description sound like you? Welcome

Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested – don’t delay, apply today! All other questions can be directed to Talent Acquisition Partner: Rebecca Chen, WeChat: rebeccachen2000.