Business Process Quality Senior Professional

Job description

As a Business Process Quality Senior Professional at Hitachi, Ltd., you will be instrumental in optimizing and assuring the quality of our business processes globally. You will analyze, design, and implement process improvements to enhance efficiency, reduce risk, and ensure compliance with internal standards and external regulations.

Job Responsibilities

• Lead and conduct end-to-end business process analysis, identifying areas for improvement, standardization, and automation.
• Experience with Engineering, construction and Procurement projects, Energy, Power generation or Nuclear.
• Develop, document, and maintain comprehensive process maps, procedures, and quality standards in alignment with organizational objectives.
• Design and implement process quality control mechanisms, metrics, and reporting frameworks to monitor performance and identify deviations.
• Collaborate with various stakeholders across departments (e.g., IT, Operations, Finance) to gather requirements, facilitate workshops, and drive process transformation initiatives.
• Act as a subject matter expert in business process management methodologies (e.g., Lean, Six Sigma) and quality assurance best practices.
• Provide training and guidance to team members and other departments on process quality principles and tools.
• Conduct root cause analysis for process inefficiencies or failures and recommend corrective and preventive actions.
• Ensure compliance of business processes with relevant industry standards, regulatory requirements, and internal policies.
• Evaluate and recommend new technologies or tools to enhance process efficiency and quality.
• Prepare and present detailed reports on process performance, improvement initiatives, and quality assurance findings to senior management.

Job Qualifications

• Bachelor's degree in Mechanical, Electrical Engineering, or a related field. Master's degree preferred.
• Minimum of 5- 7 years of experience in business process analysis, quality assurance, or process improvement roles, preferably within a large, multinational organization.
• Proven expertise in business process management methodologies such as Lean, Six Sigma (Green Belt or Black Belt certification highly desirable), or BPMN.
• Strong analytical and problem-solving skills with the ability to identify complex process issues and develop effective solutions.
• Excellent communication, presentation, and interpersonal skills with the ability to influence and collaborate effectively with stakeholders at all levels.
• Proficiency in process mapping tools (e.g., Visio, Lucidchart, ARIS) and project management software.
• Experience with quality management systems (e.g., ISO 9001) is a plus.
• Ability to work independently and as part of a team in a dynamic, fast-paced environment.
• Demonstrated experience in leading process improvement projects from inception to implementation.
• Fluency in English is required; proficiency in Japanese or other languages is a plus.