Commercial Secretary - (Pre-opening) Waldorf Astoria Kuala Lumpur

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are the welcoming face and trusted support behind the scenes, ensuring everything runs smoothly for our Commercial Director and guests alike. From managing a busy schedule and coordinating VIP amenities to responding to guest feedback with professionalism and warmth, you help create memorable experiences that reflect the highest standards of hospitality.

As a Commercial Secretary , you’re not just an organiser – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day

Executive Support & Scheduling: Manage the Commercial Director’s calendar, appointments, and meetings with precision, ensuring smooth coordination and time management.

Guest Relations & Communication

Serve as the welcoming face of the Commercial Department, handling guest enquiries, feedback, and survey responses with professionalism and warmth.

VIP & Event Coordination

Organize VIP welcome cards, amenities, and thoughtful touches like gift vouchers to enhance guest experiences and support hotel promotions.

Administrative Excellence

Prepare reports, presentations, and meeting minutes with accuracy and confidentiality, supporting effective decision-making.

Quality & Service Improvement

Monitor guest satisfaction metrics and loyalty surveys, actively seeking feedback to drive continuous service enhancements.

Operational Support

Maintain proper handling of office equipment, report issues, and ensure smooth internal communication across departments.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications: Exceptional interpersonal and communication skills, both written and verbal. Proven experience in an administrative or secretarial role is preferred. Strong time management skills with the ability to prioritize and follow directions effectively. Confident in handling confidential information with discretion and professionalism. Well-organized with strong administrative and coordination abilities.

A proactive, detail-oriented team player who thrives in a fast-paced environment.