Guest Service Agent

Job description

Exceptional Hospitality Starts with You Our world of rewards: Travel and food discounts: - discounted hotel nights plus 50% off F&B (subject to individual outlets) £200 Team Member Referral Program Free Car Park Free bus fares to and from the city center. (A1,A3 & A4)

Holiday

28 days including bank holidays (increasing yearly) Pension scheme Discounted meals on duty Discounted dental and health cover High street discounts: with Perks at Work Free uniform Grow your career!

Personal Development

programmes designed to support your career and achieve your goals

Responsibilities

Here's what you'll do during a typical day

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.