PT PM Manager On Duty - DoubleTree Durango

Job description

Exceptional Hospitality Starts with You Picture yourself creating moments that brighten someone’s day and leave a lasting impression. As a Manager on Duty , you’re more than a leader, you’re the heart of the guest experience. Through your warmth, care, and attention to detail, you help create a welcoming atmosphere where guests feel valued from the moment they arrive. Every shift is an opportunity to inspire your team, build meaningful connections, and deliver the genuine hospitality that turns a stay into a memorable experience.

Bring your dedication, strong work ethic, and positive attitude to a team that values your contributions. We’re looking for someone who takes pride in their work and enjoys making a difference each day. This role is for Thursdays, from 3 PM - 11 PM, and may include holidays, with pay ranging from $19.00 to $22.00 per hour, based on experience.

Responsibilities

Here's what you'll do during a typical day

• Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
• Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.