Concierge

Job description

Waldorf Astoria London

• Admiralty Arch is seeking a Concierge to join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hotelier to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London
• Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants
• Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs.

Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations. WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026

Proudly voted by our Team Members A World of Rewards Competitive salary + service charge Complimentary, nourishing meals provided while on duty Exceptional development programmes, designed to support and accelerate your growth at every stage Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives Team Member Travel

Programme, offering exclusive discounted stays and 50% off food & beverage High street savings through Perks at Work 28 days’ holiday, including bank holidays, rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.

Responsibilities

Here's what you'll do during a typical day

A Concierge serves as a trusted ambassador and primary point of contact for Guests and VIPs throughout their stay, delivering personalised assistance and curated local insight with discretion and professionalism. As a Concierge, you will shape the first and lasting impressions of the hotel experience. You will engage with Guests and VIPs throughout their stay, providing expert guidance on hotel services and the local destination, while upholding the highest standards of luxury hospitality.

Your responsibilities will include: Serving as a key point of contact for Guests, responding to enquiries efficiently, courteously, and with attention to detail Providing tailored information, recommendations, and booking services for a wide range of Guest requests, including city experiences, theatre tickets, dining reservations, medical services, and travel arrangements Accurately processing, handling, and delivering

Guest messages and correspondence Coordinating the delivery, collection, and secure storage of Guest luggage with care and discretion Remaining fully informed of hotel services, daily VIP arrivals, special requests, and notable events Ensuring the lobby and entrance areas are maintained in an orderly, safe, and welcoming condition at all times

Supporting Management as required, including responding calmly and effectively in emergency situations Consistently presenting a polished, professional image that reflects exceptional hospitality and Guest service Maintaining a clean, safe, and well‑organised working environment Adhering to all policies and procedures when operating front‑of‑house equipment and property management systems What are we looking for?

A Concierge representing a Hilton luxury brand acts at all times in the best interest of Guests while working collaboratively with fellow Team Members. To succeed in this role, you will demonstrate the following attributes: A positive, poised attitude with strong verbal and interpersonal communication skills A genuine commitment to delivering exceptional, personalised service

Impeccable grooming and presentation standards Flexibility and composure when responding to varied and unexpected situations The ability to work independently with confidence, as well as collaboratively within a team Strong knowledge of the local area and its cultural, lifestyle, and hospitality offerings It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience working in a Concierge role within a hotel or luxury hospitality environment

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.