Bell Clerk (Part-Time) - Grand Wailea, A Waldorf Astoria Resort

Job description

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Bell Clerk to join the Front Office team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Union Position

This position is part of the Local Union which requires complete open availability . We cannot accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week. Want to learn more? Hotel Website , Facebook , Instagram , YouTube Exceptional Hospitality Starts with You Picture yourself brightening someone’s day.

When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Bell Clerk , you’re not just answering calls and relaying guest needs – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

Provide exceptional phone support: Answer calls promptly and professionally, take orders and messages, and coordinate guest requests with bell assistance Verify guest details for delivery: Confirm room numbers and guest names in computer system to ensure efficient and accurate delivery of luggage and items – attention to detail is key here!

Generate delivery lists

• Create and distribute room lists for arrivals, bag pulls, and deliveries
• Handle guest belongings with care: Safely lift and transport guest luggage and packages from service vehicles and dolly carts to storage or guest delivery areas
• Resolve guest concerns: Address issues such as lost or damaged luggage, ensuring prompt resolution

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.