Laundry Manager

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Laundry Manager , you’re not just overseeing laundry operations – you’re spreading the light and warmth of hospitality by ensuring every guest enjoys the comfort of fresh, clean linens and garments while maintaining the highest standards of quality, efficiency, and service.

Here's what you'll do during a typical day

Responsibilities

Here's what you'll do during a typical day

Lead daily laundry operations Manage all aspects of the laundry department to ensure efficient processing of hotel linens, uniforms, guest laundry, and other textile items while maintaining quality and productivity standards. Ensure quality and cleanliness standards Monitor washing, drying, pressing, and finishing processes to ensure all items meet Hilton standards and guest expectations. Manage inventory and linen control Oversee linen distribution, stock levels, and replacement programs to minimize loss, optimize usage, and maintain adequate inventory levels.

Drive operational efficiency Control departmental expenses, monitor productivity, manage schedules, and ensure effective utilization of equipment, supplies, and labor resources. Maintain equipment and safety standards Coordinate with Engineering and external vendors to ensure laundry equipment is properly maintained and operating efficiently while promoting a safe working environment. Deliver exceptional guest service Ensure guest laundry requests are handled accurately, efficiently, and within established service timelines to enhance the overall guest experience.

Inspire and develop the team Lead, coach, and motivate team members by providing training, performance feedback, and development opportunities while fostering a positive and productive workplace culture.

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.