Event Concierge

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As an Event Concierge , you’re not just supporting events from sale to execution – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Team Member Benefits When you join our team, you’ll enjoy a comprehensive benefits package, including: Medical & Vision Insurance

• Blue Cross Blue Shield of Louisiana Dental & Voluntary Insurance
• SunLife Flexible Spending Account (FSA)
• Through WEX 401(k) Retirement Plan
• Fidelity, with up to 5% employer match Employee Assistance Program (EAP)
• ComPsych Free Team Member Meals Discounted Parking Property Discounts
• Restaurants, Gift Shop, and Spa Paid Time Off (PTO) Program Go Hilton Travel Discounts Tuition Reimbursement Guild Education Program EF Corporate Learning / Language Courses Medical/Dental coverage begins on the first of the month following 60 days of employment 401(k) eligibility begins after 90 days of employment; new hires are auto enrolled.

Responsibilities

Here's what you'll do during a typical day

• Provide exceptional client service: Respond to inquiries, manage calls and emails, and provide timely, professional support throughout the event planning process
• Support the sales process: Assist with client meetings and site inspections, and help deliver a seamless planning experience from proposal through execution
• Coordinate event logistics: Input and update event details in booking systems, coordinate site visits, and arrange VIP services
• Prepare and distribute documents: Create and share Banquet Event Orders (BEOs), group resumes, menus, diagrams, and post-event reports to ensure alignment across teams
• Stay organized and detail-focused: Prioritize tasks, manage timelines, and maintain accurate records to support high-quality service and operational efficiency

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.