Door Attendant - Hilton San Francisco Union Square

Job description

Come join the team at the Hilton San Francisco Union Square located in the heart of Downtown San Francisco!

The ideal candidates will possess

A minimum of 1 year of customer service experience. The availability to work a flexible schedule, including morning, evenings, overnights, weekends, and holidays. Strong English communication skills with guests, team members, and management, both in person and over the phone, with professional phone etiquette. A genuine passion for hospitality and a commitment to delivering exceptional guest service. Previous experience in a guest service role is a plus!

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Door Attendant , you’re not just greeting and assisting guests on arrival and departure – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. “Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”

Responsibilities

Here's what you'll do during a typical day

• Support seamless arrivals and departures: Greet arriving and departing guests, manage traffic flow at the lobby entrance, and assist with luggage Tag and track guest belongings: Read luggage tags, issue claim tickets, and ensure accurate handling and delivery of guest items
• Handle guest items with care: Retrieve, transport, store, and organize guest luggage, packages, and boxes from vehicles and luggage storage areas
• Coordinate transportation needs: Arrange taxis or other guest transportation services upon request Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.