Casual Guest Service Agent

Job description

How We'll Help You Thrive At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including: Flexible shifts – pick up shifts based on your availability, around your other commitments Competitive pay

• Earn up to £12.71 per hour , with opportunities to grow your career with Hilton. Instant pay access - the ability to instantly withdraw up to 40% of earned wages Free meals on duty
• Helping you stay energised throughout your shift. Generous holiday allowance
• Enjoy 28 days' holiday (pro-rata) including bank holidays, increasing with service. Mental health resources
• Through our Care for All hub, Team Members have access to wellbeing resources.

Crisis Concierge

• In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care. *Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Responsibilities

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Casual Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance Support F&B operations: Work across bar, restaurant, room service, and events Delight our guests: Greet guests warmly, take and serve orders accurately, and ensure a consistently high level of service
• Prepare tables with precision: Set and arrange tables for dining and events, including folding napkins, and cleaning and placing tableware
• Ensure cleanliness and safety: Keep work areas clean and organized Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.