GC&E Assistant Manager

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will provide support, from administrative, customer service, and sales lead development perspectives, for the Sales & Marketing team to develop future and repeat business. As GC&E Assistant Manager Events / Conference / Sales , you’re not just supporting event delivery/sales lead development perspectives – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day

Communication & Client Engagement: Communicate effectively with clients, vendors, and internal teams to ensure smooth project execution.

Customer Service

Deliver exceptional service to guests and clients, ensuring satisfaction throughout the event or campaign lifecycle.

Project Coordination

Assist in planning and executing events and marketing projects, managing timelines and logistics.

Market Research

Conduct research to identify customer preferences, market trends, and competitive insights.

Budget Support

Help manage budgets, track expenses, and ensure cost-effective execution.

Sales Support

Assist the sales team with proposals, client negotiations, and promotional activities.

Vendor & Stakeholder Relations

Maintain strong relationships with external partners to ensure quality and reliability.

Problem-Solving

Address issues promptly during planning and execution phases.

Performance Analysis

Evaluate the success of campaigns and events using data and KPIs.

Team Collaboration

Work cross-functionally with departments to align efforts and achieve goals.

Innovation & Adaptability

Stay current with industry trends and apply innovative approaches.

Technical Tools

Use hotel systems such as Delphi, Salesforce, OnQ, and Market Planner Survey tools effectively.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications: At least 2 year of experience in a hotel sales admin/coordinator role preferred. Diploma or degree in Marketing, Hospitality, Communications, or related field. Strong verbal and written communication skills. Experience in customer service, event coordination, or marketing preferred. Proficiency in Microsoft Office and hotel/event management software. Creative mindset with attention to detail.

Ability to multitask and manage time effectively. Analytical thinking and data-driven decision-making. Team player with a proactive attitude and problem-solving skills. Familiarity with digital marketing tools and CRM platforms is a plus.

Language Skills

Japanese and English language skills sufficient for day-to-day business communication, email correspondence and client interaction Experience: Experience in hotel operations, reception and reservations is desirable but not mandatory (around 2 years is acceptable)

Personal Qualities

• Strong communication, coordination, and customer service skills
• Strong interest in hotel sales, meetings and events, MICE, or group business
• Ability to manage multiple inquiries and projects simultaneously
• Strong attention to detail, particularly when handling quotations, contracts, reservations, and numerical information
• A proactive approach to client follow-up and business development
• Strong teamwork skills and the ability to coordinate effectively with both sales and operational departments
• Working knowledge of Microsoft Office, including Excel, PowerPoint, Word, and Outlook