Membership Coordinator (Part-Time) - Waldorf Astoria Monarch Beach Resort

Job description

The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Membership Coordinator t o join the Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets.

This includes 4 restaurants, a beach club, lounge, marketplace, and in-room dining. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Services Coordinator , you’re not just supporting guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

• Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service
• Provide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience
• Prepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage
• Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.