Housekeeping Supervisor

Job description

Waldorf Astoria London

• Admiralty Arch is seeking a Housekeeping Supervisor to join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London
• Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants
• Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs.

Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations. WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026

Proudly voted by our Team Members A World of Rewards Competitive salary + service charge Complimentary, nourishing meals provided while on duty Exceptional development programmes, designed to support and accelerate your growth at every stage Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives Team Member Travel

Programme, offering exclusive discounted stays and 50% off food & beverage High street savings through Perks at Work 28 days’ holiday, including bank holidays, rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.

Responsibilities

Here's what you'll do during a typical day

As a Housekeeping Supervisor, you will play a pivotal role in supporting the Housekeeping Department, ensuring the impeccable presentation, cleanliness, and upkeep of the hotel at all times. Specifically, the Housekeeping Supervisor will uphold the highest standards by: Assigning daily work schedules and responsibilities to Housekeeping Team Members with precision and efficiency

Conducting thorough inspections of all check‑out rooms and performing spot checks of occupied rooms to ensure flawless presentation Identifying, reporting, and following up on maintenance defects or operational issues in a timely and proactive manner Routinely inspecting service areas, storerooms, and corridors to maintain impeccable back‑of‑house standards Planning, scheduling, and supervising deep‑cleaning initiatives and special housekeeping projects

Training, coaching, and managing Room Attendants and Housekeeping Team Members to consistently meet and exceed brand expectations Overseeing stock control and ensuring the careful maintenance and optimal use of housekeeping equipment Delivering intuitive, personalised guest service, including the seamless execution of VIP and special requests Ensuring unwavering compliance with hotel brand standards and luxury service protocols at all times What are we looking for?

Housekeeping Supervisors within the Hilton brand serve as ambassadors of the guest experience, working collaboratively with colleagues and always with the guest at the centre of every decision. To succeed in this role, you will demonstrate the following. Proven experience in a Housekeeping supervisory position within a luxury or five‑star hotel environment A strong and demonstrable track record of leading, motivating, and developing high‑performing teams Exceptional organisational skills, with strong analytical and problem‑solving capabilities Meticulous attention to detail and a commitment to perfection in presentation and service delivery Confident, professional communication skills at all levels A genuine passion for delivering refined, anticipatory, and memorable guest experiences Proficiency in computer systems and applications, including Microsoft Office (preferred)

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.