Food & Beverage Supervisor - Embassy Suites Downtown Mag Mile

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food and Beverage Supervisor , you’re not just supporting daily operations at one of our hotel dining outlets – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. The Embassy Suites by Hilton Chicago Downtown Magnificent Mile is searching for a Food and Beverage Supervisor to join their team!

If you are someone that has a passion for customer service, take the next step and join our fantastic team! The ideal candidate must have an outgoing personality, at least 1 year of leadership experience in food and beverage (preferably a lead bartender or bar supervisor), a genuine passion to create memorable experiences for our guests and a drive to grow/develop your career with the team.

Schedule

This role will be primarily evenings with shifts from 3:30pm-12 am including weekdays, weekends and holidays.

Responsibilities

Here's what you'll do during a typical day

• Supervise daily restaurant operations: Oversee and participate in daily outlet operations, including ensuring guest service standards, product quality, and compliance with operational policies and procedures
• Deliver exceptional guest experiences: Monitor product and service quality, assess guest satisfaction, address issues, and make improvements to enhance the dining experience
• Guide the team through each shift: Provide on-the-floor supervision, assist with scheduling, and mentor team members to foster a positive and productive work environment
• Contribute to revenue growth: Assist with implementing marketing initiatives and up-selling techniques to promote food and beverage sales and maximize profitability Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.