General Manager - Millennium Hilton New York One UN Plaza

Job description

Exceptional Hospitality Starts with You About the Opportunity

Millennium Hilton New York One UN Plaza is seeking an accomplished General Manager to lead a distinguished hospitality operation serving New York City’s international business and diplomatic community. The General Manager will drive operational excellence, financial performance, guest satisfaction, and team engagement while upholding Hilton’s commitment to exceptional hospitality. Key priorities include revenue optimization, profitability, market positioning, and cultivating a high-performing team dedicated to delivering memorable guest experiences.

The ideal candidate will bring proven executive leadership, expertise in hotel operations and revenue strategy, and a demonstrated ability to deliver sustainable financial results while fostering a culture of service excellence, accountability, and continuous improvement.

About the Property

Millennium Hilton New York One UN Plaza is a distinctive Manhattan hotel located adjacent to the United Nations Headquarters, at the intersection of international diplomacy, global business, and New York City hospitality. Recognized for its striking architecture, contemporary accommodations, and panoramic views of the Manhattan skyline, the property offers a compelling experience for an international clientele of diplomats, business leaders, and leisure travelers.

With versatile meeting and event facilities, on-site dining, and a strong connection to the city’s global business community, the hotel occupies a unique position within New York’s competitive hospitality landscape. The property offers an exciting platform for strategic leadership, operational excellence, and sustained commercial growth while delivering the elevated service and memorable experiences associated with the Hilton brand.

What are we looking for? 5 years' Hotel General Manager experience with a proven track record leading operations in a property with minimum $50M plus annual revenue and 350 rooms

• Ability to cultivate and maintain strategic ownership partnership, fostering trust through transparency and clear communication
• Solid commercial acumen with expertise in financial oversight and revenue optimization Thoughtful people leadership with a demonstrated track record of driving engagement and overseeing high-performing teams Hands-on, guest-facing leader with strong front-of-house presence and a passion for service excellence.

Demonstrated experience managing labor relations and union partnerships New York City experience

Responsibilities

As General Manager, your responsibilities will also include: Managing and optimizing hotel operations: You will lead the hotel with strategic oversight of all departments — ensuring alignment with Hilton brand standards. Through effective budgeting, forecasting, and service delivery, you’ll drive operational excellence and a seamless guest experience. By identifying inefficiencies and leveraging guest feedback, you’ll implement targeted improvements that enhance workflow, reduce waste, and elevate service.

Your focus on continuous improvement, coaching, and innovation will strengthen team performance and consistently exceed guest expectations.

Managing commercial financial performance

You’ll take full ownership of the property’s financial performance, including sales, revenue and finance that will lead to growth, cost control, and profitability. This means setting and achieving targets for key performance indicators like GOP and RevPAR, while maintaining strong financial discipline. You'll also collaborate closely with the hotel’s commercial team and lead budgeting, forecasting, and strategic planning processes to ensure sustained financial health and business agility.

Communicating with key stakeholders

As the primary point of contact for hotel owners and Hilton’s corporate leadership, you will be responsible for maintaining alignment on business goals, operational strategies, and performance expectations. You will deliver regular updates, collaborate on long-term planning, and act as a trusted advisor, ensuring transparency and partnership at every level.

Leading and developing on-property teams

You will cultivate a high-performing, people-first culture by recruiting top talent, championing diversity and inclusion, and supporting the professional development of every team member. Through performance management, coaching, and recognition programs, you'll inspire engagement, accountability, and continuous growth. Your leadership will empower teams to deliver outstanding service while growing their own careers at Hilton.

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.