Guest Service Agent - DoubleTree by Hilton Hotel San Jose

Job description

The Team at the DoubleTree by Hilton Hotel San Jose is currently seeking their next Guest Service Agent to join the team.

The ideal candidates will possess

Availability to work a flexible schedule, including mornings, evenings, overnights, weekends, and holidays. Strong English communication skills with guests, team members, and management, both in person and over the phone, including professional phone etiquette. A genuine passion for hospitality and a commitment to delivering exceptional guest service. Demonstrate a genuine passion for hospitality and a commitment to delivering exceptional guest service.

Possess strong problem-solving skills, remain calm and effective under pressure, and take ownership in resolving guest concerns while using good judgment and empowerment to create positive guest experiences. Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.