Doorman - (Pre-opening) Waldorf Astoria Kuala Lumpur

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Doorman , you’re not just greeting guests upon arrival - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

The Doorman is responsible for creating a warm and welcoming arrival and departure experience for all guests. This role serves as the first point of contact at the hotel entrance, offering courteous assistance, maintaining a professional presence, and ensuring guests feel acknowledged, valued, and well taken care of from the moment they arrive.

Here’s what you’ll do during a typical day

• Greet and bid farewell to guests in a warm, courteous, and professional manner Open doors and assist guests entering and exiting the hotel
• Assist guests with loading and unloading luggage when required
• Provide directions and basic information about hotel services and facilities
• Coordinate with Bell Desk and Concierge for smooth guest arrivals and departures
• Manage traffic flow at the hotel entrance and ensure safety and order at the driveway
• Assist in calling taxis or arranging transportation when needed
• Maintain cleanliness and presentation of the hotel entrance and driveway area Assist VIP arrivals with priority attention and service
• Support guests with mobility assistance when required
• Observe and report any unusual activity to ensure guest safety and security Uphold grooming, appearance, and service standards at all times

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Strong communication and interpersonal skills with a guest-focused mindset Physically fit to lift and carry luggage safely Professional appearance, positive attitude, and enthusiasm for service
• Proficient in English; additional languages are an advantage Flexible availability, including nights, weekends, and holidays
• Familiarity with hotel amenities, local attractions, and transport options preferred