Account Director, Specialist Sales Support Office

Job description

In this role, you will be responsible for developing and expanding existing accounts within the MICE segment while building strong relationships with both current and prospective customers. As part of the Specialist Sales Support Office, you will act as an above-property extension of the on-property sales teams across a portfolio of seven Hilton hotels in Italy, supporting their commercial objectives and driving incremental business opportunities.

Working in close partnership with hotel teams and Hilton Worldwide Sales (HWS), you will proactively identify, support and convert inbound MICE opportunities, while driving business from selected key International markets on behalf of the hotels and contributing to the achievement of agreed sales targets. Ability to work independently, with strong organizational and administrative skills. Excellent interpersonal, verbal and written communication skills.

Native-level Italian and fluency in English are required. Preference will be given to candidates with an established portfolio of international MICE accounts and industry contacts. Willingness to travel as needed. A strong passion for sales combined with a proactive, solution-oriented mindset. Proven ability to drive business growth and close sales opportunities. Previous sales experience in the MICE segment, preferably within the hospitality industry.

Good knowledge of Microsoft Office applications.

Responsibilities

Here's what you'll do during a typical day

Manage national and international MICE agencies, DMCs, event planners and corporate accounts. Identify customer needs and maximize sales opportunities as well as conversion. Acquire new customers through industry events, networking and prospecting activities. Understand market conditions and the competitive landscape within each destination. Identify and analyze market trends and emerging opportunities within the MICE industry.

Work proactively with hotel teams to increase sales, revenue and conversion. Build and maintain strong customer relationships to fully understand business needs and objectives. Arrange site inspections with hotel sales teams and organize customer events when required. Demonstrate flexibility and adaptability in a fast-paced commercial environment. Focus on developing emerging vertical markets and new business opportunities within the MICE segment.

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.