Event Services Manager- Hilton Austin

Job description

Hilton Austin, a Hilton Corporate Managed hotel, is looking for an Event Services Manager to join their team! This is a fantastic entry level opportunity to serve as the on-site liaison for groups and events, ensuring every client enjoys an exceptional experience from start to finish. Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!

As an Event Service Manager , you’re not just overseeing all aspects of event planning and execution – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

Execute exceptional events : Serve as the on-site contact for group and catering clients, ensuring seamless event execution and outstanding guest expectations.

Lead event operations

Coordinate hotel departments and provide direction to team members to ensure all event requirements are delivered successfully.

Build strong client relationships

Maintain consistent communication clients throughout the planning and execution process to ensure satisfaction and exceed expectations.

Maximize business opportunities

Identify upsell opportunities, promote hotel services, and contribute to achieving revenue goals.

Support team success

Communicate client needs, provide guidance and coaching, and foster collaboration to deliver consistent, high-quality service.

Solve problems with confidence

Address guest concerns, resolve operational challenges, and make sound decisions in a fast-paced environment while adapting to changing business needs.

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.