Administrative Manager of Groups

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Administrative Manager of Groups , you’re not just supporting event delivery – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

Support event communications: Draft client correspondences, Banquet Event Orders (BEOs), convention resumes, and internal memos, on behalf of the event services team and hotel leadership Creation of physical or electronic files by group and client Check for locks in Delphi.fdc and ensure contract order is correct in the system Attendance at pick-up meetings to review the room forecast. Together with the Events Concierge and Group Manager, they will follow up on administrative matters.

Maintain accurate event data

Input, update, and proofread event and guest details in the computerized function book (FDC) and order guest room rate cards

• Prepare client kits: Maintain and distribute meeting/convention orientation details for client introductory kits
• Compile meeting files: Create and organize Meetings, Conventions & Groups binders by gathering key details from sales files and ensuring all event information is accurately compiled and accessible
• Provide administrative support: Answer phones, manage email inbox, process incoming and outgoing mail, route correspondence as needed, and perform other general office duties

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.