Assistant General Manager - Hampton Inn & Suites Charleston Airport

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant General Manager , you’re not just assisting the General Manager in directing hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

• Oversee hotel operations: Assist in leading daily operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards
• Lead designated departments: Oversee multiple departments across Hotel Operations and Property Operations
• Ensure high service standards: Monitor guest service delivery, respond to satisfaction trends, and implement improvements that enhance the overall guest experience
• Support operational excellence: Partner with the General Manager to identify efficiency gaps and assist in developing and implementing improvement strategies
• Act as the General Manager delegate: Assume full operational leadership responsibilities in the absence of the General Manager
• Cultivate a high-performing team: Recruit new talent while driving team growth and engagement through performance management, professional development, and recognition programs

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.