Overnight Guest Service Agent, Vacation Ownership Ocean Tower - Hilton Waikoloa Village

Job description

The Hilton Waikoloa Village located on the stunning scenic Kohala Coast is where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, you will find our Aloha Spirit throughout every corner of our property. The team is currently seeking an Overnight Guest Service Agent to join our amazing team where we know that you’ll love being a part of the Hilton team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list!

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Overnight Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Hawaii Island's only 62-acre property with 3 one-of-a-kind outdoor swimming pools and 4-acres of protected lagoon.

If you are passionate about providing memorable guest experiences, this is the role for you! Enjoy great benefits such as Career growth and development, access to pay with DailyPay PLUS discounted hotel room stays for you and your family WORLDWIDE!

Shift

Varies - 10:00pm - 6:00am and 11:00pm - 7:00am 4 week Training period: Hours will be flexible; 9:00am - 5:00pm The ideal candidate will have: Computer knowledge. 1 year customer service experience. The ability to provide a flexible schedule that includes weekdays, evenings, weekends, and holidays.

Responsibilities

Here's what you'll do during a typical day

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.