Director of Marketing & Communications

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Director of Marketing & Communications , you’re not leading the Marketing & Communications strategy across multiple segments, platforms and revenue streams – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

Develop and execute marketing strategies: Lead branding, messaging, and multi-channel marketing plans aligned with hotel goals, adjusting tactics based on market trends and performance data.

Manage planning and operations

Oversee annual marketing budgets and coordinate resources for effective campaign deployment across traditional, digital, and social media platforms.

Measure key performance indicators

Relating to all marketing and PR activities, promotions and campaigns, and producing performance reports for all key stakeholders.

Manage media visits and Internal Communications

Develop key media contacts, manage press conferences on site and be aware of media events and activities in the local area and community. Manage internal communications in the hotel and take responsibility for updating regional office of any local stories, awards and sponsorship events to promote locally, regionally and globally. Seek to grow social media followers and to enhance interaction with customers on these sites using relevant tools and techniques.

Lead content strategy

Drive the development of compelling content and marketing assets, including digital, print, and social media. Manage external partners such as PR, creative, and digital agencies to ensure alignment with strategic marketing goals. Respond to customer postings as appropriate tackling any complaints and issues.

Report on marketing performance

Deliver strategic updates and data-driven insights for leadership, ownership, and corporate meetings.

Cultivate a high-performing team and build relations

Recruit new talent while driving team growth and engagement through performance management, professional development, and recognition programs. Establish excellent open communication with all operational teams, develop and maintain good working relationships with various levels within Hilton including corporate and regional marketing and communications teams, corporate brand, eCommerce, loyalty and partnership teams.

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.