Event Manager - Hilton Cleveland Downtown

Job description

The beautiful Hilton Cleveland Downtown features 600 guest rooms and more than 45,000 square feet of meeting and event space. As a Hilton Corporate Managed hotel located in the heart of downtown Cleveland, it provides an exceptional setting for events of all sizes. Join the team as an Event Manager, where you will oversee event planning and detailing, coordinate logistics, and help ensure the seamless execution of memorable guest experiences.

Hourly Based Position

$27-$30 per/hour based on experience, plus opportunity for quarterly bonus incentive Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Event Manager , you’re not just overseeing all aspects of event planning and execution – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

• Execute high-quality events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
• Build client relationships: Establish and maintain strong communication with clients throughout the event lifecycle to manage expectations, ensure satisfaction, and drive repeat business
• Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
• Support the sales process: Participate in client site visits and pre-event meetings; demonstrate product knowledge and assist in shaping event solutions that align with client needs
• Solve problems in real time: Apply sound judgment to resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.