Reservations Manager - Grand Wailea, A Waldorf Astoria Resort

Job description

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea , is looking for a Reservations Manager to join the team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Location

On-Site, In Office Want to learn more? Hotel Website , Facebook , Instagram , YouTube Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Manager , you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

Oversee daily reservations operations: Manage all aspects of the reservations process within leisure and groups, including room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage Maximize occupancy and revenue: Review and adjust rate strategies, occupancy levels, and promotional efforts to optimize room sales and achieve revenue targets Collaborate with sales and events: Work with Sales and Events teams to ensure group bookings, corporate rates, and special events are effectively managed to maximize revenue.

Generate reports and forecasts

Prepare and review key performance reports such as occupancy, revenue, and forecasting data to support strategic planning and departmental decision-making Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.