Floor Supervisor

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage a team of housekeeping staff. As a Floor Supervisor / Assistant Floor Supervisor , you’re not just managing housekeeping staff – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day

Supervise Housekeeping Staff: Supervise and oversee the work of housekeeping attendants on assigned floors, ensuring adherence to cleanliness standards.

Inspect Rooms and Facilities

Conduct regular inspections to ensure all rooms and public areas meet the hotel’s high standards.

Manage Inventory

Monitor and maintain housekeeping supplies and equipment, ensuring availability and proper usage.

Schedule Shifts

Organize work schedules for housekeeping staff to ensure optimal coverage and efficiency.

Handle Guest Requests

Provide excellent customer service to guests, making them feel welcome and addressing their needs.Address special cleaning requests and resolve any housekeeping-related issues promptly.

Train New Employees

Mentor and train new housekeeping staff to uphold the hotel’s standards of cleanliness and service.

Coordinate with Other Departments

Work closely with the front desk, maintenance, and other departments to ensure smooth operations.

Report on Operations

Track and report key performance indicators, such as guest satisfaction and cleanliness ratings.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications: Proven experience as a Floor Manager or similar role in the hospitality industry. Strong leadership and organizational skills. Excellent understanding of housekeeping procedures and standards. Ability to handle guest complaints and resolve issues efficiently. Good communication and interpersonal skills. Attention to detail and a commitment to maintain high standards.