Outlet Manager

Job description

Overseeing daily restaurant operations to ensure everything runs smoothly and efficiently, you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe. As an Outlet Manager, you’re not just elevating the dining experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day

Operational Oversight: Manage daily outlet operations to ensure smooth service and adherence to brand standards.

Team Leadership

Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.

Guest Experience Management

Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.

Inventory & Cost Control

Monitor stock levels, manage ordering, and control costs to optimize profitability.

Sales & Revenue Support

Drive upselling initiatives, monitor sales performance, and support revenue targets.

Compliance & Hygiene

Ensure adherence to health, safety, and hygiene regulations across all outlet areas.

Coordination & Communication

Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.

Food Safety Regulations

Ensuring that all food safety standards are met.

Qualifications

Proven experience as an Outlet Manager or similar role in a high-end restaurant or hotel High school diploma or equivalent; hospitality training is a plus Excellent communication, grooming, and interpersonal skills Fluent in English; additional languages are an advantage Friendly, professional, and guest-focused Able to work flexible shifts