Casual Duty Manager

Job description

How We'll Help You Thrive At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including: Flexible shifts – pick up shifts based on your availability, around your other commitments Competitive pay

• Earn up to £16.42 per hour , with opportunities to grow your career with Hilton. Instant pay access - the ability to instantly withdraw up to 40% of earned wages Free meals on duty
• Helping you stay energised throughout your shift. Generous holiday allowance
• Enjoy 28 days' holiday (pro-rata) including bank holidays, increasing with service. Mental health resources
• Through our Care for All hub, Team Members have access to wellbeing resources.

Crisis Concierge

• In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care. *Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Responsibilities

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Casual Duty Manager, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

• Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
• Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.