Director of Outlets - Conrad New York Downtown

Job description

The stunning Forbes rated Conrad New York is looking for a Director of Outlets to join the Food and Beverage Leadership Team! Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets. This includes a 3-meal restaurant, rooftop bar, and in-room dining. Want to learn more? Hotel Website , Instagram, Facebook, YouTube In this role, you will be overseeing all day-to-day operations of the property’s food and beverage outlets.

You will be reporting directly to the Director of Food & Beverage and oversee a Front-of-House team of 35-40 Team Members, including 4 leaders. The ideal candidate will have at least three - five years of senior Food and Beverage leadership experience, ideally overseeing multiple outlets within a luxury hotel environment. We are seeking a hands-on leader with strong beverage knowledge, excellent communication and organizational skills, and a proven ability to develop high-performing teams while fostering a positive workplace culture.

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Director of Outlets , you’re not just leading operations across multiple hotel dining outlets – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

• Ensure seamless operations: Plan and direct all aspects of restaurant operations – including systems management, budgeting, forecasting, product quality, cost controls, and policy implementation – ensuring alignment with business goals and profitability targets Shape guest satisfaction strategies: Define and implement innovative guest service standards and initiatives, monitoring trends, gathering feedback, and driving solutions to enhance the guest experience
• Drive outlet performance: Provide leadership support to outlet managers to ensure high-quality standards are met across all food and beverage service areas, supporting daily operations and driving continuous improvements Maximize revenue opportunities: Develop and implement strategies to promote restaurant food, beverages, and services in alignment with food & beverage marketing programs
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
• Ensure regulatory excellence: Uphold compliance with health, safety, sanitation, and alcohol awareness regulations, fostering a culture committed to the highest standards of guest and team member wellbeing #LI-JP2

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.