Guest Services Agent (FT) - Embassy Suites LAX South

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone's day. When you join our hotel's team, that's exactly what you'll do every time you come to work! As a Guest Service Agent , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality b delivering memorabl experiences that make th stay for every guest.

Responsibilities

Here's what you'll do during a typical day

Deliver a warm welcome : Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome material or bells service assistance.

Supporting efficient check-out

Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.

Provide hotel and local knowledge

Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.

Promote hotel services

Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.

Delight our guests

Respond to guest request, resolve concerns with care and urgency, and effectively manage messages and communications.

Qualifications

What it Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member. A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.