Manager, Brand Performance Support CALA

Job description

Exceptional Hospitality Starts with You The location for this position virtual/remote in Bogota, Colombia This is your chance to be part of an in-house Brand Performance Support (BPS) team that delivers responsive support to Hotel Leaders across the CALA region (Caribbean and Latin America) with over 300 hotels in the portfolio. As Manager of BPS, you will partner with the broader organization to help analyze, create, implement, and provide resources to support our hotel leaders.

Reporting to the Senior Director BPS CALA, you will focus on assisting hotels in overall performance across all Brand Performance metrics, including but not limited to commercial, Honors, guest experience and Quality Assurance.

What you'll do during a typical day

Develop and execute strategic plans to meet brand and business objectives through regular market visits, performance reviews, and virtual consultations. Partner with hotel leadership to optimize revenue, market share, and guest satisfaction. Analyze performance data and market trends to identify opportunities and drive results. Deliver training and support to enhance service culture, loyalty program execution, and team member engagement.

Promote a consistent and elevated Honors experience for guests and team members.

How you'll collaborate with others

Act as a key liaison between corporate teams and hotel operations, ensuring alignment on standards, initiatives, and regional goals. Communicate effectively with internal and external stakeholders to influence decision-making and drive accountability.

Projects you'll take ownership of: Lead the implementation of brand initiatives, ensuring consistency and differentiation across all properties. What It Takes to Make the Stay You have these minimum qualifications: Eight (8) years of experience in the hospitality industry, with a strong background in both operations and commercial strategy. Proficiency in tools such as Salesforce, GDS, MicroStrategy, PMS, and other hospitality systems.

Fluent in English and Spanish. Willing to travel up to 40-50%.

It would be useful if you have: Bachelor's degree Three (3) years of leadership experience on property or in a corporate role. Experience managing multi-property portfolios and cross-functional teams.