Conrad Bali - Director of Rooms

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for managing the daily operations of the front office, housekeeping, and guest services teams, and ensuring overall room division efficiency. As a Rooms Division Manager, you’re not just overseeing day-to-day rooms division operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

As a Director of Rooms , you’re not just overseeing day-to-day rooms division operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day

• Oversee front office operations: Manage front desk functions, including check-in/out, guest relations, and conflict resolution
• Manage housekeeping operations: Oversee daily room assignments, monitor cleaning performance through inspections, and ensure readiness of guest rooms
• Deliver guest service excellence: Ensure high-quality, consistent guest experiences by upholding brand standards and resolving issues with creativity, discretion, and sound judgment
• Oversee service operations: Ensure Front Office and Housekeeping systems and procedures support exceptional service, smooth check-in/check-out, and room readiness Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications: Proven experience in a senior hotel management role, ideally as a Room Division Manager or similar position. Strong leadership and team management skills, with the ability to motivate and inspire staff. Excellent communication and interpersonal skills, with a guest-focused approach. Strong knowledge of front office, housekeeping, and guest services operations.

Proficiency in hotel property management systems (PMS) and financial reporting. Proficiency in English; additional languages are a plus. Ability to work flexible hours, including nights, weekends, and holidays.