Bellman - (Pre-opening) Waldorf Astoria Kuala Lumpur

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be assisting them with their luggage and escorting them to their rooms. You will work closely with the front office, concierge, and other departments to ensure guests’ needs are met promptly and professionally. As a Bellman , you’re not just greeting guests upon arrival - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

The Bell Attendant delivers courteous and efficient arrival and departure services, ensuring a positive first and last impression for guests. This role assists with luggage handling, room escorting, and responding to guest requests while maintaining a professional presence in the lobby. Working closely with the Front Office team, the Bell Attendant upholds high service standards to enhance the overall guest experience.

Here’s what you’ll do during a typical day

• Greet guests warmly upon arrival and departure, ensuring a positive first and last impression
• Assist with luggage handling, storage, and delivery in a timely and efficient manner Escort guests to rooms and provide information on hotel facilities, services, and in-room features
• Respond promptly to guest requests and inquiries with professionalism and courtesy
• Maintain cleanliness and organization of the lobby, entrance, and baggage areas
• Coordinate with Front Office and Concierge to ensure smooth guest flow and operations
• Assist with transportation arrangements and manage the driveway when required Safeguard guest belongings and follow proper handling procedures at all times Support VIP arrivals and departures, ensuring special arrangements are executed
• Adhere to hotel policies, safety procedures, and service standards at all times

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Strong communication and interpersonal skills with a guest-focused mindset Physically fit to lift and carry luggage safely Professional appearance, positive attitude, and enthusiasm for service
• Proficient in English; additional languages are an advantage Flexible availability, including nights, weekends, and holidays
• Familiarity with hotel amenities, local attractions, and transport options preferred